| AI and Jobs: Has the Inflection Point Arrived? Evidence from an Online Labor Platform |
Journal of Management Information Systems |
forthcoming |
Qian Xiong, Dandan Qiao |
|
|
| Can Crowdchecking Curb Misinformation? Evidence from Community Notes |
Information Systems Research |
forthcoming |
Yang Gao and Maggie Zhang |
|
|
| To Claim or Not To Claim? Hidden Costs of Business Page Claiming |
Information Systems Research |
forthcoming |
Jong Youl Lee and Mikhail Lysyakov |
|
|
| Open Voice or Private Message? The Hidden Tug-of-War on Social Media Customer Service |
Production and Operations Management |
forthcoming |
Shu He and Shun-Yang Lee |
|
|
| Conversation Analytics: Can Machines Read between the Lines in Real-Time Strategic Conversations? |
Information Systems Research, 36(1), 440-455 |
2024 |
Yanzhen Chen and Andrew Whinston |
|
|
| The Power of Identity Cues in Text-Based Customer Service: Evidence from Twitter |
MIS Quarterly, 47(3), 983-1014 |
2023 |
Yang Gao and Shujing Sun |
|
|
| Text Performance on Vine Stage? The Effect of Incentive on Product Review Text Quality |
Information Systems Research 34(2), 676-697 |
2023 |
Dandan Qiao |
|
|
| Does Social Media Accelerate Product Recalls? Evidence from the Pharmaceutical Industry |
Information Systems Research, 33(3), 954-977 |
2022 |
Yang Gao and Wenjing Duan |
|
- Financial Times
- ICIS Best Paper Award for track Social Media and Digital Collaboration, 2021
|
| Racial Bias in Customer Service: Evidence from Twitter |
Information Systems Research, 33(1), 43-54 |
2022 |
Priyanga Gunarathne and Abraham Seidmann |
|
- Winner of 2022 ISR Best Paper Award
- Co-winner of AIS Best Publication of 2022 Award
- Co-winner of 2023 ISS Social Justice Best Paper Award
|
| Probabilistic Selling in Vertically Differentiated Markets |
Production and Operations Management, 31(11), 4191-4204 |
2022 |
Ying He |
|
|
| Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness |
Journal of Management Information Systems, 38(3), 579-611 |
2021 |
Shujing Sun and Yang Gao |
|
|
| Tweet to the Top? Social Media Personal Branding and Career Outcomes |
MIS Quarterly, 45(2), 499-534 |
2021 |
Yanzhen Chen and Andrew Whinston |
|
|
| Does Telemedicine Reduce Emergency Room Congestion? Evidence from New York State |
Information Systems Research, 31(3), 972-986 |
2020 |
Shujing Sun and Feng Lu |
|
- HICSS Best Paper Award for Track Organizational Systems and Technology, 2019
|
| Is Best Answer Really The Best Answer? The Politeness Bias |
MIS Quarterly, 43(2), 579-600 |
2019 |
Shun-Yang Lee and Andrew Whinston |
|
|
| Optimal Auction Design for WiFi Procurement |
Information Systems Research, 30(1), 1-14 |
2019 |
Liangfei and Andrew Whinston |
|
|
| When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry |
MIS Quarterly, 42(2), 489-520 |
2018 |
Priyanga Gunarathne and Abraham Seidmann |
|
|
| Social Media Strategies in Product Harm Crises |
Information Systems Research, 29(2), 362-380 |
2018 |
Shu He and Andrew Whinston |
|
|
| Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida |
Management Science, 64(6), 2557-2573 |
2018 |
Susan Lu |
|
|
| Does Technology Substitute for Nurses? Staffing Decisions in Nursing Homes |
Management Science, 64(4), 1842-1859 |
2018 |
Susan Lu and Abraham Seidmann |
|
- Winner of Best Paper Award, CHITA 2015
|
| Allocation and Pricing of Substitutable Goods: Theory and Algorithm |
Production and Operations Management, 26(5), 767-783 |
2017 |
De Liu and Andrew Whinston |
|
|
| Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter |
Journal of Management Information Systems, 34(2), 314-340 |
2017 |
Priyanga Gunarathne and Abraham Seidmann |
|
|
| Optimal Reinsurance with Multiple Tranches |
Journal of Mathematical Economics, Volume 65, 71-82 |
2016 |
Semyon Malamud and Andrew Whinston |
|
|
| Sourcing with Deferred Payment and Inspection under Supplier Product Adulteration Risk |
Production and Operations Management, 24(6), 934-946 |
2015 |
Guoming Lai |
|
|
| Content Sharing in a Social Broadcasting Environment: Evidence from Twitter |
MIS Quarterly, 38(1), 123-142 |
2014 |
Zhan Shi and Andrew Whinston |
|
|
| The Impact of Social Network Structures on Prediction Market Accuracy in the Presence of Insider Information, |
Journal of Management Information Systems, 31(1), 145-172 |
2014 |
Liangfei Qiu and Andrew Whinston |
|
|
| Effects of Social Networks on Prediction Markets: Examination in a Controlled Experiment |
Journal of Management Information Systems, 30(4), 235-268 |
2014 |
Liangfei Qiu and Andrew Whinston |
|
|
| Optimal Incentives and Securitization of Defaultable Assets |
Journal of Financial Economics, 107(1), 111-135 |
2013 |
Semyon Malamud and Andrew Whinston |
|
|
| Whose and What Chatter Matters? The Effect of Tweets on Movie Sales |
Decision Support Systems, 55(4), 863-870 |
2013 |
Yizao Liu and Andrew Whinston |
|
|
| Social Network-Embedded Prediction Markets: The Effects of Information Acquisition and Communication on Predictions |
Decision Support Systems, 55(4), 978-987 |
2013 |
Liangfei Qiu and Andrew Whinston |
|
|
| Information or Attention? An Empirical Study of User Contribution on Twitter |
Information Systems and e-Business Management |
2012 |
Andrew Whinston |
|
|
| Designing a Social-Broadcasting-Based Business Intelligence System |
ACM Transactions on Management Information Systems, 2(4) |
2011 |
Andrew Whinston |
|
|
| Follow the Tweets |
Wall Street Journal, November 30, 2009 |
2011 |
Andrew Whinston and Elizabeth Winkler |
|
|